Being open and honest with patients and those close to them is always the right thing to do and is often referred to as the duty of candour. Regulation 20 of the Health and Social Care Act 2008 (Regulations 2014) relates to the duty of candour.
Whilst we strive to provide the best service we can at all times, there are times when things go wrong. In these circumstances, in accordance with the duty of candour we pledge to:
- Have a culture of openness and honesty at all levels
- Inform patients in a timely manner when safety incidents have occurred which may affect them
- Provide a written and truthful account of the incident, explaining any investigations and enquiries made
- Provide a written apology
- Provide support if you are affected directly by an incident.